Refund policy

 

 Return and Refund Policy

At Velmora, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or incomplete product, please contact us within **5–7 days of delivery**.

Damaged or Incorrect Products

To request a replacement or refund:

 Contact us within 5–7 days of receiving your order.
 Provide your order number and a brief description of the issue.
 Send clear photos or videos showing the damage, defect, or incorrect item.
 Keep the product, packaging, tags, and accessories until your request is resolved.

After reviewing the issue, Velmora may offer a replacement, exchange, or full refund. If the product was damaged, defective, incorrect, or incomplete when received, Velmora will cover the applicable return shipping costs.

 General Returns

For other eligible returns, the product must be unused, unworn, and in its original condition and packaging. Customers may be responsible for return shipping costs.

 Refunds

Once the returned product is received and inspected, approved refunds will be issued to the original payment method. Refund processing may take several business days, depending on your bank or payment provider.

Products that are used, damaged after delivery, missing original packaging, personalized, or marked as final sale may not be eligible for a refund.

Velmora reserves the right to review each return and refund request according to the condition of the product and the details provided.**